“Thank you again for the wonderful work you did on my great grandmother. I have shared it with my family and we have had many wonderful conversations about her life. It is interesting that such an ordinary life could be so fascinating. I never knew how many losses she suffered. You made her come alive for me. I carry her in my heart now. When facing a hardship, I think of all she endured and how she persevered. I then find my troubles seem smaller.”